ServiceTitan vs Housecall Pro

Pick Housecall Pro if you run a small or midsize home service company and want to start this week at a published price: $59 to $299 a month billed annually, with 1 to 8 users included and no long-term contract. Pick ServiceTitan if you run a larger residential or commercial service operation with call booking, memberships, commissions, and payroll to manage, and you are ready for a quote-based, per-technician price. ServiceTitan's pricing page shows no dollar figures. Both pages were checked in October 2026.

Comparison table

Who each one is for

ServiceTitan lists residential trades (HVAC, plumbing, electrical, chimney, roofing, garage door, septic, pest control, irrigation, painting) and a separate commercial list (mechanical, refrigeration, plumbing, electrical, landscaping, roofing, kitchen equipment, water treatment, fire and life safety, dock and door). It also markets solutions for service and replacement, construction, enterprise, franchise, and private equity owners. That breadth signals a platform built for companies with call centers, multiple locations, and layered reporting.

Housecall Pro is aimed at home service pros and says its community tops 30,000. Its plans include 1, 5, or 8 users, which tells you the sweet spot: an owner-operator up to a shop with a handful of trucks.

Pricing

Housecall Pro's published plans are Basic at $59 a month billed annually ($79 monthly) with 1 user, Essentials at $149 annually ($189 monthly) with 5 users, and Max at $299 annually ($329 monthly) with 8 users, plus $35 per extra user on Max. Card processing is listed as low as 2.59 percent and bank payments at 1 percent. Add-ons such as Payroll, Accounting, Pipeline, Voice, and dashcams are listed without prices, so ask.

ServiceTitan says its per-technician pricing is designed to fit your business at any size, and every tier has a Request Pricing button. The page does not mention implementation fees or contract terms. Ask for both in writing, along with the price of any Pro add-ons (it markets Marketing Pro, Contact Center Pro, Pricebook Pro, Fleet Pro, Scheduling Pro, Dispatch Pro, Field Pro, and an AI Virtual Agent). Per-technician pricing means a shop adding four techs in spring should model next year's bill, not just today's. Our guide on how much construction software costs has a cost checklist.

Feature depth

ServiceTitan's tiers build from Starter (dispatching, scheduling, call booking, invoicing, pricebook) to Essentials (adds mobile estimates and payroll management) to The Works (adds configurable payroll, advanced reporting, commission tracking, and customizable memberships). Around that, it lists CRM, service agreements, a customer portal, purchasing and inventory, accounting, accounts payable, financing, and a project management offering for construction work. For an HVAC replacement company paying techs commission on every system sold, commission tracking and payroll in the same system save a lot of spreadsheet work.

Housecall Pro covers the core well. Basic already includes job costing, the price book, and consumer financing. Essentials adds routes, flat-rate pricing, checklist automations, photo reports, GPS tracking, commissions, and QuickBooks Online sync. Max adds a sales proposal tool, recurring service plans, route optimization, open API access, and a dedicated onboarding specialist.

Project and commercial work

If part of your revenue is installs or commercial projects that run for weeks, this is a real separator. ServiceTitan markets construction and commercial solutions and links a project management product. Housecall Pro's feature list centers on service calls. A mechanical contractor juggling a $350,000 rooftop unit replacement with progress billing and change orders will want to test how each handles that job, not just a service call. See HVAC software and electrical software for trade-specific checklists.

Strengths and limits

• ServiceTitan strength: broad residential and commercial coverage, payroll, commissions, memberships, and a long list of Pro add-ons.
• ServiceTitan strength: offerings for construction, enterprise, and franchise operations.
• ServiceTitan limit: no public prices; implementation and contract terms are not stated on the pricing page.
• Housecall Pro strength: published prices, job costing on every plan, a free trial, and no long-term contract.
• Housecall Pro limit: add-on prices are not published, and the largest plan includes 8 users before extra-user charges.

What to test in a demo or trial

Bring a real day to the demo. Take yesterday's calls, the techs who ran them, and the invoices that came out, and ask the vendor to rebuild that day. Watch how a call becomes a booked job, how the tech sees the price book on site, how an estimate with three options gets presented, and how payment lands in your accounting. Then ask to see payroll and commissions for that day. If the rep can only show a canned account, ask for a trial or sandbox.

Who should pick which

1. Owner-operator or shop with up to about 8 office and field users: Housecall Pro. Start a trial this week.
2. Multi-location or commercial service company with a dispatch team: ServiceTitan, and ask for an implementation plan with the quote.
3. Replacement-heavy HVAC company paying commissions: compare ServiceTitan The Works with Housecall Pro Essentials or Max, since both list commissions.
4. Small shop comparing other low-cost options: read Jobber vs Housecall Pro and ServiceTitan alternatives.

For contractors whose work is mostly projects rather than service calls, Smart Business Automator is a newer option priced per user per month (Starter $19, Professional $40, Business $67, Enterprise $100). It covers project tracking, invoicing, subcontractor tracking, change orders, job costing and WIP views, and compliance and certified payroll preparation. It does not do dispatch, call booking, or memberships. See our pricing.